Privacy Policy

Last updated:

This Privacy Policy describes how Tendonsenergy ("we", "us", or "our"), operating through tendonsenergy.world, collects, uses, stores, and protects personal data when you use our website and purchase or enquire about our joint cycling event organising services, including Community Group Ride Packages, Corporate Cycling Days, and Charity Century Organiser packages.

1. Data Controller

The data controller responsible for your personal data is Tendonsenergy, located at Mapleton Rd, London SW18 4DN, United Kingdom (correspondence address at The Life Coach - Positive Minds business centre). For privacy-related enquiries, contact us at feedback@tendonsenergy.world or by phone at +447949029157.

2. Scope of This Policy

This policy applies to all personal data processed in connection with:

• Browsing and interacting with tendonsenergy.world
• Submitting contact forms or event enquiry forms
• Booking or purchasing cycling event packages and add-on services
• Registering as a participant in events organised by Tendonsenergy
• Communicating with our team via email, phone, or in person
• Receiving marketing communications about our cycling event services

3. Personal Data We Collect

3.1 Information You Provide Directly

When you engage with our cycling event services, we may collect:

• Full name and contact details including email address and telephone number
• Organisation or club name when booking corporate or group events
• Event requirements including preferred dates, rider numbers, route preferences, and budget
• Payment and billing information when purchasing ride packages
• Messages and correspondence submitted through our contact form
• Emergency contact details for event participants
• Health or dietary information voluntarily provided for event safety planning
• Consent records for data processing and marketing communications

3.2 Information Collected Automatically

When you visit tendonsenergy.world, we may automatically collect:

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and referral URLs
• Cookie data as described in our Cookies Policy

3.3 Information from Third Parties

We may receive personal data from payment processors, event registration platforms, and partner organisations involved in delivering our cycling event services. Such data is processed only for the purposes outlined in this policy.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations when you book a cycling event package or register for an event
• Legitimate interests: Improving our services, ensuring website security, and communicating about similar cycling event products, balanced against your rights
• Consent: Where you have explicitly agreed, such as for marketing emails or non-essential cookies
• Legal obligation: Compliance with tax, accounting, and health and safety regulations related to event management

5. How We Use Your Data

We use personal data collected through our cycling event services for the following purposes:

• Processing and managing bookings for Community Group Ride Packages, Corporate Cycling Days, and Charity Century Organiser services
• Planning, coordinating, and delivering joint cycling events including route design, marshal deployment, and finish-line management
• Communicating event details, route updates, safety briefings, and weather advisories to participants
• Processing payments and issuing invoices for event packages and add-on services
• Responding to enquiries submitted via our contact form or email
• Conducting risk assessments and ensuring participant safety during events
• Improving our website, services, and customer experience through analytics
• Sending promotional information about new ride packages and seasonal events, where consent has been given
• Complying with legal and regulatory requirements applicable to event management in the United Kingdom

6. Data Sharing and Third Parties

We do not sell your personal data. We may share data with trusted third parties only when necessary to deliver our cycling event services:

• Payment processors for secure transaction handling
• Event registration and timing system providers
• Insurance providers for event liability coverage
• Local authorities and landowners for permit applications
• First-aid service providers at events
• IT service providers hosting our website and email systems
• Professional advisers including accountants and legal counsel

All third-party processors are bound by data processing agreements requiring them to protect your data in accordance with UK GDPR standards.

7. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office, or transfers to countries with adequacy decisions.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy:

• Event booking and participant records: seven years from the event date for accounting and legal purposes
• Contact form enquiries not resulting in bookings: two years from the date of submission
• Marketing consent records: until consent is withdrawn, plus one year for audit purposes
• Website analytics data: twenty-six months
• Payment records: seven years as required by HMRC regulations

After the retention period expires, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data where there is no compelling reason for continued processing
• Right to restrict processing: Request limitation of how we use your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at feedback@tendonsenergy.world. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Data Security

Tendonsenergy implements appropriate technical and organisational measures to protect personal data, including encryption of data in transit via HTTPS, access controls limiting data access to authorised personnel, regular security assessments of our systems, and secure disposal procedures for physical and digital records. While we strive to protect your data, no method of transmission over the internet is completely secure.

11. Children's Privacy

Our cycling event services may include family cycling days where children participate under parental supervision. We do not knowingly collect personal data from children under sixteen without parental consent. If you believe we have collected data from a child without appropriate consent, please contact us immediately.

12. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects in relation to our cycling event services.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our cycling event services, legal requirements, or data processing practices. The updated version will be posted on tendonsenergy.world with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

For any questions about this Privacy Policy or our data practices related to joint cycling event organising services, contact:

Tendonsenergy
Mapleton Rd, London SW18 4DN, United Kingdom
The Life Coach - Positive Minds (correspondence address)
Phone: +447949029157
Email: feedback@tendonsenergy.world